- App Name
- Aivion Care
- Company
- AI Confidence Cure Private Limited
- Registered Address
- AMU Innovation Foundation, 1st Floor Near Minto Circle School, Minto Circle Road, Aligarh, UP 202001, India
- Contact Email
- confidence.connector1@gmail.com
AI ConfidenceCure ("we," "us," or "our") operates Aivion Care, a healthcare platform for doctors, patients, pharmacists, and other authorized users. This Privacy Policy explains how we collect, use, store, share, and protect personal data, health information, and related information when you use our website, mobile application, services, tools, or related features.
By accessing or using Aivion Care, you agree to the collection, use, and disclosure of information as described in this Privacy Policy.
1. Who This Policy Applies To
This Privacy Policy applies to all users of Aivion Care, including patients, caregivers, doctors, pharmacists, clinics, hospitals, pharmacy staff, support staff, and website or app visitors.
It covers personal data collected through the app, website, support channels, integrations, and related services.
2. Information We Collect
2.1 Information You Provide Directly
We may collect information such as your name, phone number, email address, date of birth, gender, address, login credentials, profile photo, and any information you submit when creating or managing an account.
For doctors and pharmacists, we may also collect professional details such as qualifications, specialization, registration or license numbers, clinic or pharmacy details, availability, verification documents, and business information.
For patients and caregivers, we may collect health-related information you provide, including symptoms, medical history, prescriptions, allergies, consultation notes, uploaded records, reports, and medication information.
2.2 Health and Sensitive Data
Because Aivion Care is a healthcare platform, some of the information we process may be sensitive, including health records, prescriptions, diagnostic reports, consultation history, pharmacy orders, and professional verification documents.
We process such data only for healthcare delivery, operational support, compliance, safety, and other purposes described in this Privacy Policy.
2.3 Technical and Usage Information
We may automatically collect device, browser, IP address, app version, operating system, language, crash logs, diagnostics, timestamps, and feature usage information when you use Aivion Care.
We may also collect approximate location derived from IP address or precise location only where you permit it and where such collection is needed for service functionality.
2.4 Communications and Service Data
We may collect communications sent through or to Aivion Care, including support messages, chat messages, consultation-related communications, feedback, medicine-order information, appointment history, billing records, invoice details, and transaction status.
3. How We Use Information
We use personal data and health information to create and manage accounts, provide consultations and pharmacy-related services, maintain records, process prescriptions and medicine orders, support billing and payments, enable communication between users, and provide customer support.
We may also use information to improve platform performance, reliability, safety, analytics, fraud prevention, security monitoring, and compliance with applicable legal, medical, tax, audit, and regulatory obligations.
We do not sell, rent, or trade personal data, and we do not use personal data for unrelated third-party commercial purposes.
4. AI Use, Limitations, and User Responsibility
Aivion Care uses artificial intelligence, machine learning, automation, and AI-assisted tools in multiple parts of the service. These features may be used to assist with summaries, documentation support, reminders, search, recommendations, triage support, workflow support, pharmacy-related processes, and information organization.
AI-generated outputs may contain inaccuracies, omissions, incomplete context, outdated information, or errors. AI tools are assistive only. They are not a substitute for professional judgment, clinical review, diagnosis, prescription verification, pharmacy review, or patient-specific decision-making.
Doctors must independently review and approve AI-assisted notes, summaries, suggestions, or other outputs before relying on them in diagnosis, treatment, documentation, prescriptions, or patient care.
Patients must not rely solely on AI-generated information for medical decisions and should consult a qualified healthcare professional before acting on any health-related output.
Pharmacists must independently verify prescriptions, dosages, substitutions, contraindications, dispensing details, and other medication-related information before acting on AI-assisted outputs.
All users are responsible for verifying and approving relevant information before relying on it. AI ConfidenceCure will not be liable for any loss, damage, injury, adverse outcome, claim, or dispute arising from blind or unverified reliance on AI-generated suggestions, summaries, recommendations, classifications, alerts, or other outputs.
5. Data Sharing
We may share information only as reasonably necessary to provide, operate, secure, improve, or support Aivion Care.
This may include sharing with doctors, patients, pharmacists, clinics, hospitals, laboratories, pharmacies, payment processors, delivery partners, cloud hosting providers, analytics providers, communication vendors, technical service providers, auditors, insurers, legal advisors, or regulators where needed for the service or where required by law.
We may also disclose information when required by law, regulation, court order, legal process, or to protect the rights, safety, and security of users, healthcare professionals, pharmacists, AI ConfidenceCure, or others.
We do not sell, rent, or trade personal data, and we do not use personal data for unrelated third-party commercial purposes.
6. Data Security
We use reasonable technical, administrative, and organizational safeguards designed to protect personal data and health information from unauthorized access, misuse, alteration, loss, or disclosure. These safeguards may include authentication controls, restricted access, encryption where appropriate, monitoring, backups, contractual protections, and internal security practices.
No method of electronic transmission, storage, or processing is completely secure. We cannot guarantee absolute security, and users remain responsible for protecting their credentials and using secure devices and networks.
7. Data Retention
We retain personal data and health information for as long as reasonably necessary to provide the service, maintain medical and transactional records, comply with legal, tax, regulatory, professional, healthcare, audit, and dispute-resolution obligations, and protect the integrity and security of the platform.
When data is no longer required, we may delete, anonymize, archive, or securely retain it as permitted or required by law.
8. User Rights and Choices
Subject to applicable law, users may have the right to access certain personal data, correct inaccurate or incomplete information, request deletion of certain information, withdraw consent where applicable, object to or restrict certain processing, request a portable copy of certain data, and raise complaints or concerns.
These rights may be limited where we must retain or continue processing information for legal, healthcare, security, fraud-prevention, audit, or legitimate service purposes.
To exercise your rights, contact us at confidence.connector1@gmail.com.
9. Children and Minors
Aivion Care is not intended for use by children or minors without the involvement, consent, or supervision of a parent, legal guardian, or other authorized adult where required by law.
If a patient is a minor, personal and health information should be provided or managed by a parent, guardian, doctor, or other authorized person as permitted by law.
10. Cookies, Analytics, and Similar Technologies
Our website, app, or related services may use cookies, software development kits, analytics tools, logs, and similar technologies to keep users signed in, remember preferences, improve performance, detect errors, support security, and understand service usage.
You may be able to control certain cookie or device-permission settings through your browser or device, although doing so may affect some features of Aivion Care.
11. Third-Party Services
Aivion Care may rely on third-party services for hosting, payments, analytics, messaging, cloud storage, notifications, maps, delivery, verification, AI features, or related operations. Those providers may process information according to their own terms and privacy practices.
We are not responsible for the privacy practices of third-party websites or services that we do not control.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal obligations, or business practices. When we make material changes, we may notify users through the app, website, email, or other appropriate means.
The updated Privacy Policy will be effective from the date listed at the top of this document.
13. Contact Us
If you have questions, requests, complaints, or concerns about this Privacy Policy or our handling of personal data, please contact:
AI ConfidenceCure
Address: AMU Innovation Foundation, 1st Floor Near Minto Circle School, Minto Circle Road, Aligarh, UP 202001, India
Email: confidence.connector1@gmail.com
Mobile App Privacy Summary
- We collect information needed to provide healthcare services and platform features to patients, doctors, pharmacists, and authorized users.
- We may process account details, health information, prescriptions, consultation records, pharmacy order data, support communications, and technical usage information.
- We do not sell, rent, or trade personal data, and we do not use personal data for unrelated third-party commercial purposes.
- We use AI in multiple parts of the service, but AI-generated outputs may be inaccurate, incomplete, or unsuitable without human review.
- Doctors, patients, and pharmacists must verify and approve relevant information before relying on it.
- AI ConfidenceCure will not be liable for loss, damage, injury, or claims arising from blind or unverified reliance on AI-generated outputs.
- We may share information only where needed to provide the service, support operations, protect security, or comply with law or professional obligations.
- We use reasonable safeguards to protect data, but no digital system can be guaranteed to be completely secure.
- To ask about your data or exercise your rights, contact confidence.connector1@gmail.com.